OK, this isn’t just a rant about MyHermes as a courier. I’ve actually used them many times, and I’ve tried to give them a lot of attempts, but almost every time I have used them I have issues.
Their latest attempt at courier services shocked me and has well and truly pissed me off. I consider them a rubbish courier now and will no longer be using them. Here is my myhermes review of them
Basically, I’ve used them multiple times before, had no issues. My last parcel was a complete nightmare. Myhermes promise a turnaround time maximum of 5 or 6 days, well how does 2 weeks sound?
Then to add insult to injury, I select a large amount of compensation which I PAID for and the amount of money I’m reimbursed is that to cover my values of the item, not the expenses I lost or time I wasted having to sort everything out whilst at work all the time
The box had been thrown in the van, greatly damaging the item I sold beyond repair, I reimbursed my customer immediately and yet the turnaround town for myhermes is “within 28 working days”. When actually IT IS 28 working days. So not only had my package been posted early november time, it was delayed because myhermes sent it to the wrong dispatch warehouse. It was then damaged due to mishandling, then to add insult to injury they made me wait 28 days for my own money that I received for the item and then didn’t even bother to offer me any money in compensation as a sorry
So quite frankly, go fuck yourselves myhermes. I’ll never use you again
OH, and to any eBay users who use myhermes. DON’T give them any reference to the parcel number, eBay auction ID or any sniff of it being eBay. If you have to fill in any details I’d try and pass it off as a cash or electronic sale you did online. Even if you can’t fib it, I still wouldn’t give them the details
UTTER WANKERS!
UPDATE 2020 : During the Coronavirus outbreak, and many other deliveries. MyHermes still appear to be used. I have no idea why people persist in using them. They clearly have huge issues internally, you can see this in the comments below.
A lot of their problems seem to stem from some of their Couriers. A lot of their Couriers tend to steal parcels. Taking a photo as “proof” of delivery and then chucking it back on the van (The most common in 2020 probably being the PS5).
Needless to say, I still think they’re shit, and won’t ever use them again. I hate it when buying from eBay sellers who use these, because it’s hit and miss if I will actually receive my item. It’s why I prefer Royal Mail, or one of the bigger brands. At least then I know I’ve got a good chance of receiving the items
