Yet again I’m writing another article about myhermes. I purchased an item from eBay 12th April for the upcoming bank holiday period when I was off work on holiday.
It got to the end of the week and still no parcel delivery. I asked the eBay seller for the tracking information as I thought it was them taking their time. Sure enough it wasnt. It was myhermes
Now. Complaining about Myhermes isn’t just enough because all couriers get slow periods, but this isn’t the first time I’ve had this problem and quite frankly the way their courier handled delivery of my product annoyed me
I was at work when the courier attempted delivery. The courier but a failed delivery note through the door. Fair enough I left them a note on the door window reporting I was at work and to leave a number to contact them
Next day. Another delivery note. No number. After the 3rd attempt the courier returns the item
So. What was the end result. After two weeks of waiting my item was returned back to the supplier and I had to get a refund
What could Myhermes have done to improve the service…
- Handle the product better and stop taking so long to sort it. Slow gits
- Make sure the couriers actually follow protocol and leave a number . You know it would help !
- Offer an inpost option for failed deliveries such as Argos click and collect or inpost lockers. This is more convenient for people who aren’t at home often
This doesn’t make me feel any comfortable using Myhermes as a courier. This is now the second time I have been let down by them.
I’ll be adding screenshots of the slips as proof that the standard procedure wasn’t followed and proof of my online tracking of the product to see just how long it took
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